Privacy policy

Who we are

ShieldPoint (“we”, “us”, “our”) provides technology operations and support services. This policy applies to personal information we handle through shieldpoint.com.au, including enquiries submitted via our contact form and website analytics.

What personal information we collect and hold

Depending on how you interact with the website, we may collect and hold:

• Contact details: name, email address, phone number (if you choose to provide it)
• Enquiry details: message content and any service/category selections you make
• Website usage data (analytics): pages viewed, approximate location (e.g. city/region), device/browser type, referral source, and interactions collected via cookies/identifiers
• Technical data: IP address, timestamps, and request information that may be recorded in hosting/security logs

How we collect and hold personal information

We collect personal information when you:

• submit an enquiry via our contact form
• browse our website (analytics and technical logs may be generated automatically)

We generally hold personal information within service platforms used to operate the website and communications (for example, form handling systems, email systems, and analytics dashboards), and within business records where relevant.

Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including:

• responding to enquiries and communicating with you about requested services
• operating, maintaining and securing the website (including preventing abuse and diagnosing issues)
• understanding website performance and improving content, usability and reliability (analytics)

We do not sell personal information.

Disclosure to service providers

We may disclose personal information to third-party service providers that help us operate the website and manage enquiries, such as:

• Hosting and content delivery (e.g. Netlify)
• Form handling (Netlify Forms, including spam-prevention measures such as honeypot fields)
• Analytics (Google Analytics / Google tag)
• Email services used to receive and manage enquiries (e.g. Microsoft 365 / Outlook)

These providers may process information on our behalf to deliver their services. We aim to limit disclosures to what is reasonably necessary.

Overseas disclosure

Some service providers we use may store or process information outside Australia. For example, website hosting and analytics providers may use infrastructure located in the United States and other regions. Where practicable, we select reputable providers and take reasonable steps to ensure information is handled appropriately.

Cookies and analytics

We use Google Analytics to understand how visitors use the website. Google Analytics may use cookies or similar technologies to collect usage information (including online identifiers). This helps us measure performance and improve the site.

You can reduce analytics collection by using browser settings to block cookies, using private browsing, or installing browser extensions that limit tracking. Some website functionality may be affected if cookies are blocked.

Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure.

Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, maintain business records, and support legitimate operational needs. We may delete or de-identify information when it is no longer required.

Access and correction

You may request access to personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We may need to verify your identity before processing a request.

Privacy complaints

If you believe we have mishandled your personal information, please contact us using the details below. We will review and respond as soon as practical.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact

For privacy questions, access/correction requests, or complaints:

ShieldPoint
Email: info@shieldpoint.com.au

Changes to this policy

We may update this policy from time to time by publishing the updated version on this page.

This policy is general information and is not legal advice.